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5 Ways To Manage Customer Loyalty
I found this fascinating quote today:
Managers are typically taught to things that can be easily quantified and reported on a balance sheet. Stop for a moment to answer this fundamental question: “What is the purpose of any business?” On the face of it, this question seems pretty easy to answer. Most managers would answer: “To make a profit.” But that’s the wrong answer. Profits are an outcome. They only tell us if our business strategy and execution are viable. Peter Drucker, widely considered the father of modern management, argued that the common belief that creating profits was purpose of a business was not only wrong, but harmful. It causes us to make bad business decisions Read more…