Posted by D.Bronson-McGrath on Mar 28, 2009 in
DTN News


One of our newest workshops -
There are far more people than just Mick Jagger out there wailing, “Can’t get no sat-is-fact-shun”, especially as it relates to having customer service expectations met.
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Tags: Can't get no satisfaction, Discover True North, resident retention, workshops
Posted by D.Bronson-McGrath on Mar 16, 2009 in
Branding,
Consulting,
DTN News,
Newsletter

Doug Miller’s recent interview on the radio show, “Income Property Investment Talk” is insightful and informative.
Click on the link to listen to the archived talk show
He breaks down “need-to-know” info (in typical SatisFacts style), practical, refreshing and no-nonsense.
Kudos, Doug!
Tags: customer service, NOI, Reducing Resident Turnover, Research, resident retention, SatisFacts
Posted by admin on Mar 3, 2009 in
Marketing

Google has a neat tool through its Adwords program that lets you see the search volume for certain keywords or key phrases, which essentially means how popular a certain topic is. For example, is Paris Hilton more searched than Britney Spears or Lindsey Lohan?
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Tags: Adwords, apartment marketing, Brent Williams, Discover True North, google, multifamily insiders, property management, resident retention